Our story
Small enough to know your pet.
Experienced enough to trust.
Dr. Rick Hamlin opened Mercy Animal Clinic in 2013, but he’s been caring for pets in the DFW area since 1986. The idea was simple: a neighborhood clinic where families get real time with their vet, honest pricing, and care delivered like the animal is one of the family — because to us, it is.
How we care
We keep it personal. When you call, a friendly voice answers — often our head receptionist, Amber. When you visit, you see the same familiar faces every time, and you’re given the time to ask every question on your mind. Nobody here rushes an exam or talks over your worry.
Because we’re a small, tight-knit team of about seven, your pet isn’t a chart number — they’re Bella, or Max, or Whiskers, and we remember them. We explain what we’re seeing in plain language, walk you through your options and their costs, and never push a treatment you don’t need.
Dr. Hamlin is also a longtime advocate for rescue. We partner with 501(c)(3) rescues across DFW and offer pre-adoption counseling, because more pets in good homes is the whole point. Compassionate, affordable care for the pets you love — that’s the promise, every visit.
Unhurried visits
We give you real time with the vet and gentle, patient handling for nervous pets. No rushing you out the door.
Honest, affordable pricing
We explain costs before we begin, and neighbors consistently tell us we’re more affordable than clinics nearby.
A phone that answers
Call or text (972) 530-8200 and a real person responds — understanding and responsive, no matter the situation.
The people you’ll see
A small team who genuinely loves animals.
The same familiar faces, every visit — that’s part of what makes Mercy feel like a neighbor, not a chain.
Dr. Rick Hamlin, DVM
Owner & Veterinarian
Texas A&M ’86. Opened Mercy in 2013 and a devoted DFW rescue advocate.
Nicole Houghton
Practice Manager & Rescue Coordinator
Keeps the clinic running and leads our rescue partnerships across DFW.
Ashley Kennedy
Surgical Technician
Careful, attentive support for every procedure in our surgical suite.
Olivia, Mo & Elaina
Veterinary Technicians
Olivia Smith, Mo Huerta & Elaina Cook — gentle hands for nervous patients.
Amber Ruic
Head Receptionist
The warm voice on the phone and the first friendly face when you arrive.
Rescue partners welcome
Work with a DFW rescue? Ask us about pre-adoption counseling and partnership options.
In their words
“Everyone here genuinely loves animals and takes pride in providing excellent service.”
— Lisa Sherrod, Mercy Animal Clinic client
Come meet the team — and your pet’s new vet.
New patients are always welcome. We’d love to get to know you and your pet.